Delivery Policy

Effective date: 5 September 2026

1. Delivery area

We deliver only to addresses in Hong Kong. This includes Hong Kong Island, Kowloon, the New Territories and outlying islands where the delivery provider serving your order accepts the address. We do not deliver outside Hong Kong.

2. Available methods, charges and estimates

The available delivery method, charge and estimated timeframe for your address will be displayed at checkout before you place the order and will be confirmed in your order information. If no delivery option is displayed for an address, delivery is not currently available to that address. Please contact onlinestore@picer.com before ordering if you need assistance.

Delivery estimates are not guaranteed and time of delivery is not of the essence. Service to outlying islands and remote or restricted areas may take longer or may be subject to a surcharge if this is shown at checkout.

3. Processing and dispatch

Processing begins after payment and order checks have been completed. Any processing or dispatch estimate shown at checkout or in an order message is an estimate only. Orders placed on weekends or Hong Kong public holidays may begin processing on the next business day.

4. Delivery information and failed delivery

You must provide a complete and accurate recipient name, telephone number and delivery address. We are not responsible for delay or failed delivery caused by incorrect or incomplete information. If nobody is available, or an order is not collected within the carrier's holding period, the carrier or we may require payment of a reasonable re-delivery charge.

5. Delays outside our control

Delivery may be delayed by severe weather, including typhoon signal no. 8 or above or a black rainstorm warning, transport disruption, carrier capacity, access restrictions, public holidays or other events outside our reasonable control. We will take reasonable steps to provide updated information where available.

6. Receipt and problems

Risk passes on delivery to the address stated in your order. Please inspect the order promptly. If an item is missing, incorrect or damaged in transit, notify us at onlinestore@picer.com within seven days of delivery and include the order number and photographs where possible.

7. Contact

For delivery enquiries, email onlinestore@picer.com. This Policy should be read with our Terms and Conditions and Return Policy.