PICER — Terms and Conditions of Website Use and Sale
Last updated: 5 September 2026 | Effective from: 5 September 2026
Welcome to Goodlife Wellness at www.goodlife-wellness.com (the “Website”), owned and operated by SYSISUS (Business Registration Number 41146029-000-04-26-2), a sole proprietorship registered in Hong Kong with its business address at Flat/Room 2, Block B, 6/F, Midland Centre, 328 Queen's Road Central, Sheung Wan, Hong Kong (“PICER”, “we”, “us” or “our”).
These Terms and Conditions (the “Terms”) govern your access to and use of the Website and your purchase of any product from it. Please read them carefully before you place an order.
By browsing the Website, registering an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, our Delivery Policy, and our Product and Service Disclaimer and Return Policy, each of which is incorporated into and forms part of these Terms. If you do not agree to these Terms, please do not use the Website or place an order.
Specific product acknowledgement. By placing an Order, you acknowledge that PICER's products are not medicines, are not intended to diagnose, treat, cure or prevent any disease or health condition, and that individual results vary.
1. Definitions and interpretation
1.1 In these Terms: “Order” means an order you submit through the Website for one or more Products; “Products” means the goods offered for sale on the Website; “Contract” means the contract of sale between you and us formed under clause 8; “you” or “your” means the person accessing the Website or placing an Order; “Hong Kong” means the Hong Kong Special Administrative Region of the People's Republic of China.
1.2 Headings are for convenience only and do not affect interpretation.
1.3 “including”, “in particular” and similar expressions are illustrative and do not limit the words preceding them.
1.4 A reference to an ordinance is a reference to the ordinance as amended or re-enacted from time to time.
2. Who we are and how to contact us
2.1 The Website is operated by SYSISUS, of Flat/Room 2, Block B, 6/F, Midland Centre, 328 Queen's Road Central, Sheung Wan, Hong Kong.
2.2 You can reach us by email at onlinestore@picer.com.
2.3 Where these Terms require notice to be given in writing, email satisfies that requirement. Notices to you will be sent to the email address on your account or in your Order.
3. Eligibility
3.1 You may use the Website and place an Order only if you are at least 18 years of age and legally capable of entering into a binding contract.
3.2 If you are under 18, you may use the Website only with the involvement and consent of a parent or guardian, who will be responsible for any Order placed.
3.3 We may, acting reasonably, decline to provide access to the Website or to accept any Order, and may change our eligibility criteria at any time.
3.4 Some Products are not suitable for everyone. Please read clauses 5 and 6 and the product label before purchasing.
4. Territorial scope — Hong Kong only
4.1 The Website is intended solely for customers located in Hong Kong. Products are offered for sale, sold, and delivered only to delivery addresses in Hong Kong.
4.2 We do not market, offer or sell Products to persons outside Hong Kong, and we will not accept an Order specifying a delivery address outside Hong Kong. Nothing on the Website is directed at, or intended to be relied upon by, any person outside Hong Kong.
4.3 The Website may display prices in currencies other than Hong Kong Dollars. Any such display is an approximate conversion provided for convenience only. All Products are priced, sold and settled in Hong Kong Dollars, and the availability of a currency does not mean that we offer Products for sale in the territory associated with that currency.
4.4 If you access the Website from outside Hong Kong, you do so on your own initiative and are responsible for compliance with the laws of your own jurisdiction. Product information, labelling and claims on the Website are prepared to meet Hong Kong requirements and may not comply with the requirements of any other jurisdiction.
4.5 You must not export, re-export, or resell any Product outside Hong Kong without our prior written consent.
5. The nature of our Products — important
5.1 PICER is a research-driven product development company. The Products sold on this Website are general consumer goods — cosmetic, personal care, household and lifestyle products — developed through our internal research and development programme. PICER is not an accredited or statutory research institute, and references on this Website to research and development activities are references to our internal, non-clinical, proprietary work.
5.2 The Products are not medicines, pharmaceutical products, medical devices or proprietary Chinese medicines. They are not registered with the Department of Health of Hong Kong and have not been evaluated or approved by any regulatory authority as medical interventions.
5.3 The Products are not intended to diagnose, treat, cure, prevent or alleviate any disease, disorder or health condition, and are not a substitute for the diagnosis, advice or treatment of a registered medical or healthcare practitioner. Nothing on the Website constitutes medical advice.
5.4 Where the Website refers to our internal research, laboratory work, observational case records or customer experiences, that material is provided for information and educational purposes only. Reports of individual experience are anecdotal records held in our observational research database; they are not clinical evidence, do not represent typical results, and are not a representation, warranty or promise by us as to any outcome.
5.5 Individual responses to the Products vary and depend on factors specific to each person. We do not guarantee that any particular result will be achieved by any person.
5.6 If you have or suspect you have a health condition, are pregnant or breastfeeding, are taking any medication, or are under medical care, you should consult a qualified doctor or other healthcare professional before using any Product. You should not stop or alter any prescribed treatment on the basis of anything on the Website.
5.7 All advertising and promotional materials on the Website are prepared in compliance with the Undesirable Medical Advertisements Ordinance (Cap. 231). We do not make, and you must not interpret, any statement on the Website as a claim that any Product prevents, treats, cures, or alleviates any disease, disorder, or health condition. Any reliance on marketing or promotional copy as medical advice is at your own risk. We reserve the right to amend or remove any product description or marketing content at any time to ensure compliance with applicable laws.
6. Product safety and your responsibilities
6.1 You must read the label, leaflet and directions supplied with each Product before use, and follow them. You must observe all stated warnings, contraindications and storage instructions.
6.2 Products must be used only in the manner described on their labelling and for the purpose stated. Products described as being for external use must not be taken internally, inhaled, injected, or introduced into the eyes, ears, airway or body cavities unless the labelling expressly directs that use.
6.3 Before first use of a Product applied to the skin, we recommend that you apply a small quantity to a discreet area and wait 24 hours to check for a reaction.
6.4 If you experience any discomfort or adverse reaction during or after use, stop using the Product immediately and seek advice from a qualified professional. Please also report the incident to us at onlinestore@picer.com so that we can record it.
6.5 Keep all Products out of the reach of children and store them as directed.
6.6 Your use of the Products is voluntary. You are responsible for deciding whether a Product is suitable for you, and for using it safely and in accordance with its directions.
6.7 If you have known allergies, sensitivities, or intolerance to any substance, you must check the ingredient list on the product label (or as stated on the Website) before purchasing. We accept no liability for allergic reactions, sensitivities, or adverse effects arising from your failure to review ingredients or seek appropriate professional advice prior to use.
7. Product information, images and packaging
7.1 We take reasonable care to describe Products accurately. Images, illustrations and colours are for guidance only, and packaging, presentation and colour may vary from those shown.
7.2 Formulations, ingredient lists, packaging and directions may change from time to time. You should always read the label and leaflet supplied with the Product you receive. Where the label differs from the Website, the label prevails.
7.3 Stated weights, volumes and dimensions are approximate and subject to normal manufacturing tolerance.
7.4 We may correct errors and omissions on the Website at any time without notice.
8. Orders and formation of the Contract
8.1 The display of a Product on the Website is an invitation to treat and not an offer to sell.
8.2 Your submission of an Order is an offer by you to purchase the Products in that Order at the price stated.
8.3 Any order acknowledgement we send confirms only that we have received your Order. It does not constitute acceptance.
8.4 A Contract is formed only when we send you a dispatch confirmation, or when we dispatch the Products to you, whichever is earlier. The Contract relates only to those Products confirmed as dispatched.
8.5 We may decline an Order in whole or in part, including where: the Products are unavailable; there is an error in the price or description; we suspect fraud, unauthorised payment, or purchase for resale; the delivery address is outside Hong Kong; a purchase limit has been exceeded; or you do not meet the eligibility criteria in clause 3. If we decline an Order after payment has been taken, we will refund the amount paid in full.
8.6 We may limit the quantity of any Product that may be purchased in a single Order, by a single account, or by a single household.
8.7 You must provide accurate, current and complete information when placing an Order. We are not responsible for a failed or delayed delivery caused by incorrect details you have supplied.
9. Prices and payment
9.1 Prices are shown in Hong Kong Dollars and are those displayed on the Website at the time you submit your Order. Prices may change at any time before you place an Order.
9.2 If a Product is listed at an incorrect price as a result of an obvious error, we are not obliged to supply it at that price. We will contact you before dispatch to confirm whether you wish to proceed at the correct price or cancel, and we will refund any amount already paid if you cancel.
9.3 Delivery charges are shown separately at checkout and are additional to the Product price unless stated otherwise.
9.4 Payment is taken at the time you place your Order, using the payment methods shown at checkout. Payments are processed by third-party payment service providers under their own terms; we do not store your full payment card details.
9.5 Promotional codes, member discounts and offers are subject to their own terms, cannot be exchanged for cash, and may not be combined unless expressly stated.
10. Delivery, risk and title
10.1 We deliver only to addresses in Hong Kong. Delivery arrangements and charges are set out in our Delivery Policy.
10.2 Delivery timeframes shown on the Website are estimates only and are not guaranteed. We do not warrant delivery by any specific date. Time of delivery is not of the essence of the Contract.
10.3 Risk in the Products passes to you on delivery to the address specified in your Order. Title passes on the later of delivery and receipt by us of payment in full.
10.4 Please inspect your Order on receipt. If any item is missing, incorrect or damaged in transit, notify us at onlinestore@picer.com within 7 days of delivery, with photographs where possible.
10.5 If delivery fails because no one is available to receive the Order, or the Order is not collected within the carrier's holding period, we may charge a reasonable re-delivery fee.
11. Returns, exchanges and the 7-Day Satisfaction Guarantee
11.1 Nothing in this clause affects your statutory rights, including your rights under the Sale of Goods Ordinance (Cap. 26).
11.2 Faulty, damaged or incorrect items. If a Product is defective, damaged on arrival, or is not what you ordered, notify us within 7 days of delivery. We will, at your election, replace the item or refund the price paid together with any delivery charge, and we will bear the cost of return where a return is required.
11.3 7-Day Satisfaction Guarantee. In addition to your statutory rights, and although individual responses to the Products vary, we offer a 7-Day Satisfaction Guarantee. If within 7 days of receiving a Product you are not satisfied with it, you may apply for a full refund by contacting onlinestore@picer.com with the Product name, your Order number and date of purchase, and a reasonable explanation of the reason for your dissatisfaction. To keep the process simple, once customer service has confirmed your application, you will receive a refund without needing to return the Product. We may ask you to provide photographs for verification. Approval of any refund under this guarantee is at our sole discretion, exercised reasonably, and we reserve the right to request additional information to verify the application.
11.4 Good faith condition. By applying for and accepting a refund without return, you agree to dispose of or destroy the Product yourself, and to ensure that it is not used further or resold. This guarantee is an additional customer benefit offered on the basis of trust. It is not, and must not be represented as, a guarantee of the performance or efficacy of any Product.
11.5 Exclusions. The 7-Day Satisfaction Guarantee does not apply to: Products that have been fully consumed; free samples and gifts supplied with an Order; services and digital materials that have been activated or delivered; personalised or made-to-order items; and, for hygiene reasons, intimate care and oral care Products where a seal has been broken. These exclusions do not apply where the Product is faulty.
11.6 Abuse. We may suspend, decline, or terminate the 7-Day Satisfaction Guarantee in respect of any account or Order where we reasonably consider that it is being abused, including (without limitation) repeated or bulk refund requests, requests connected with resale, or requests where the customer has previously made excessive claims. Where we reasonably conclude that an account or customer has abused this policy, we reserve the right to reject future orders from that account or customer, or to require that future orders be prepaid without eligibility for this guarantee.
11.7 Approved refunds are made to the original payment method within 14 business days of approval. The time taken for funds to appear depends on your payment provider.
12. Accounts
12.1 You must provide accurate information when registering an account and keep it up to date.
12.2 You are responsible for keeping your login details confidential and for all activity under your account.
12.3 Notify us immediately at onlinestore@picer.com if you believe your account has been used without your authority.
12.4 We may suspend or close an account where these Terms have been breached, or where we reasonably suspect fraudulent or unauthorised use.
13. Acceptable use of the Website
13.1 You may use the Website only for lawful purposes and in accordance with these Terms and all applicable laws.
13.2 You must not post or transmit any material that is unlawful, threatening, abusive, defamatory, obscene, indecent, or that infringes the intellectual property, privacy or other rights of any person.
13.3 You must not: interfere with the operation or security of the Website; introduce any virus or malicious code; attempt to gain unauthorised access to any part of the Website or to any system or data; scrape, data-mine or systematically extract content; or use the Website's content to train any machine learning or artificial intelligence system, in each case without our prior written consent.
13.4 You must not use automated means to place Orders, and you must not purchase Products for commercial resale unless we have agreed this with you in writing.
13.5 We may suspend or withdraw your access to the Website if you breach this clause 13.
14. Reviews, testimonials and user content
14.1 The Website may allow you to submit reviews, comments, images or other material (“User Content”).
14.2 User Content must describe only your own genuine experience. You must not submit any User Content that states or implies that a Product prevents, treats, cures or alleviates any disease, disorder or health condition, or that refers to any condition specified in the Schedules to the Undesirable Medical Advertisements Ordinance (Cap. 231).
14.3 We are not obliged to publish any User Content. We may decline to publish, edit, or remove User Content at any time and without notice, including where publication would or might contravene applicable advertising, consumer protection or medicines legislation.
14.4 You grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, adapt, publish and display User Content in connection with the Website and our business, for as long as the content remains relevant. You confirm that you own the User Content or have the right to grant this licence, and that its publication will not infringe any third party's rights.
14.5 Published customer experiences are individual accounts. They do not represent typical results, are not verified by us as evidence of efficacy, and should not be relied upon as such.
15. Intellectual property
15.1 The Website and all content on it — including text, images, graphics, product names, logos, formulations, methodologies and design — are owned by us or our licensors and are protected by copyright, trade mark and other intellectual property laws.
15.2 We grant you a limited, revocable, non-exclusive licence to access and view the Website for your own personal, non-commercial use.
15.3 Except as permitted by these Terms or by law, you must not copy, reproduce, republish, frame, distribute, adapt or create derivative works from any part of the Website without our prior written consent.
15.4 Nothing on the Website grants, by implication or otherwise, any licence or right to use any of our trade marks, product names or other intellectual property.
16. Privacy and personal data
16.1 We collect and handle personal data in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486).
16.2 We will use your personal data for direct marketing only where you have given consent, and you may withdraw that consent at any time, free of charge, by contacting onlinestore@picer.com.
16.3 We may share your data with service providers who support the Website, including our e-commerce platform provider, payment processors and delivery partners, for the purpose of fulfilling your Order.
17. Third-party platforms, links and services
17.1 The Website is hosted on a third-party e-commerce platform and depends on third-party payment, hosting and delivery services. Availability of the Website may be affected by those services.
17.2 The Website may contain links to third-party websites. We do not control and are not responsible for their content, products, or privacy practices, and a link does not imply endorsement.
18. Availability of the Website
18.1 We do not warrant that the Website will be available uninterrupted or free from error, and we may suspend, withdraw, or restrict all or part of the Website for business or operational reasons.
18.2 You are responsible for arranging your own access to the Website and for the security of your own devices and connection.
19. Disclaimers
19.1 Subject to clause 20.1 and to your statutory rights, and to the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis, and we exclude all warranties, conditions and representations, express or implied, in relation to the Website and its content.
19.2 We do not warrant that content on the Website is accurate, complete or current, and we assume no responsibility for errors or omissions in it, or for any loss arising from reliance on research, observational or educational content as if it were medical or professional advice.
20. Limitation of liability
20.1 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) the implied undertakings as to title under section 14 of the Sale of Goods Ordinance (Cap. 26); (d) where you deal as a consumer, the implied terms as to description, merchantable quality and fitness for purpose under sections 15 to 17 of the Sale of Goods Ordinance (Cap. 26); or (e) any other liability which cannot lawfully be limited or excluded, including by reason of the Control of Exemption Clauses Ordinance (Cap. 71).
20.2 Subject to clause 20.1, we are not liable to you for: indirect or consequential loss; loss of profit, business, revenue, goodwill or anticipated savings; loss or corruption of data; or any loss arising from use of a Product otherwise than in accordance with its labelling and directions, from a pre-existing condition, or from a failure to seek professional advice.
20.3 Subject to clause 20.1, our total liability arising out of or in connection with any Order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid for the Products in that Order.
20.4 These limits apply to the fullest extent permitted by law and regardless of the form in which any claim is brought.
21. Indemnity
21.1 You agree to indemnify us and our officers, employees and agents against all losses, liabilities, claims and reasonable costs arising out of or in connection with: your breach of these Terms; your misuse of any Product; your User Content; or your resale or export of any Product in breach of clause 4.5, provided that this indemnity shall not apply to the extent that any such loss arises from our own negligence, breach of these Terms, or failure to exercise reasonable care. This clause survives termination.
22. Suspension and termination
22.1 We may suspend or terminate your access to the Website, or close your account, on notice, where you materially breach these Terms.
22.2 Termination does not affect any rights or liabilities which have already accrued, nor any clause which by its nature is intended to survive, including clauses 5, 15, 20, 21, 25 and 26.
23. Events outside our control
23.1 We are not liable for any delay in performing, or failure to perform, our obligations where the delay or failure results from an event beyond our reasonable control, including: acts of God; epidemic or pandemic; government or regulatory action; typhoon signal no. 8 or above or a black rainstorm warning; strikes or industrial action; failure of transport, logistics, utilities, telecommunications or third-party software; fire; flood; embargo; or cyber attack. This clause does not excuse any obligation to pay money.
23.2 If such an event delays an Order by more than 30 days, either party may cancel the affected Order and we will refund any amount paid for undelivered Products.
24. Changes to these Terms and to the Products
24.1 We may amend these Terms from time to time. The version posted on the Website when you place an Order applies to that Order.
24.2 Amendments do not apply retrospectively to Contracts already concluded, or to any dispute arising before the amended Terms were posted.
24.3 We may change, improve or discontinue any Product at any time.
25. General
25.1 These Terms, together with the documents incorporated into them, constitute the entire agreement between you and us in relation to their subject matter.
25.2 If any provision is held to be invalid or unenforceable, it shall be severed and the remaining provisions continue in force.
25.3 A delay or failure to enforce any provision is not a waiver of it.
25.4 We may assign or transfer our rights and obligations under these Terms. You may not do so without our prior written consent.
25.5 Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between you and us.
25.6 A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of them.
25.7 These Terms are published in English and Traditional Chinese. The Chinese version is provided for convenience. In the event of any inconsistency, the English version prevails, save that nothing in this clause affects any right you may have under Hong Kong law to rely on the Chinese version.
26. Governing law and jurisdiction
26.1 These Terms, and any Contract formed under them, are governed by and construed in accordance with the laws of Hong Kong.
26.2 The courts of Hong Kong have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
27. Complaints and how to contact us
27.1 If you have a complaint or concern, please contact us first at onlinestore@picer.com. We aim to acknowledge complaints within 3 business days and to resolve them within 14 business days.
27.2 Written notices may also be sent to SYSISUS, Flat/Room 2, Block B, 6/F, Midland Centre, 328 Queen's Road Central, Sheung Wan, Hong Kong.
